Refund & Returns Policy
Effective Date: August 6, 2026
At CrafftyCreations, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review the following Refund & Returns Policy to understand our procedures for cancellations, returns, exchanges, and refunds.
1. Business Information
Website: CrafftyCreations
Legal Business Name: Kalleril Kunjan Nair Unnikrishnan (KK Unnikrishnan)
This policy applies to all purchases made through the CrafftyCreations website.
2. Order Cancellation
Orders may be cancelled within 48 hours of placing the order, provided that the order has not been processed, packed, or shipped.
To request a cancellation, please contact us as soon as possible using the contact details available on our website.
Once an order has been processed or dispatched, it cannot be cancelled. However, eligible products may still qualify for return or replacement under this policy.
3. Return Eligibility
You may request a return within 3 days from the date of delivery if:
You received a damaged product.
You received the wrong product.
The product has a manufacturing defect.
The product differs significantly from its description on our website.
To be eligible for a return, the product must:
Be unused and in its original condition.
Include all original tags, labels, accessories, and packaging.
Be accompanied by proof of purchase or order confirmation.
Returns requested after the eligible return period may not be accepted.
4. Non-Returnable Products
The following items are not eligible for return or refund unless they are damaged or incorrectly delivered:
Customized or personalized products.
Products marked as Final Sale or Non-Returnable.
Products damaged due to misuse or improper handling.
Used, altered, washed, or incomplete products.
Products returned without original packaging or accessories.
5. Exchange Policy
Eligible products may be exchanged for:
The same product (if defective or damaged).
A different size or variant (subject to availability).
Exchange requests must be made within 3 days of delivery.
Once the returned product is received and passes inspection, replacement products are generally dispatched within 3–5 business days, subject to stock availability.
6. Refund Policy
Refunds will be approved only after the returned product has been received and successfully inspected.
Approved refunds will be processed:
To the original payment method used during purchase, whenever possible.
Within 7–10 business days after approval.
Depending on your bank or payment provider, the credited amount may take additional time to appear in your account.
Shipping charges, COD charges (if applicable), and other service charges are generally non-refundable unless the return is due to our error.
7. Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
Please provide:
Your Order Number
Clear photographs of the product
Photographs of the package (if damaged)
A brief description of the issue
After verification, we will arrange an appropriate replacement or refund.
8. Return Process
To initiate a return:
Contact our customer support within the applicable return period.
Provide your Order Number and reason for the return.
Follow the return instructions provided by our support team.
Securely pack the product with all original accessories and packaging.
Ship the product using the instructions provided.
Customers may be responsible for return shipping charges unless:
The wrong product was delivered.
The product was damaged during delivery.
The product has a verified manufacturing defect.
9. Failed Deliveries
If an order cannot be delivered due to:
Incorrect address,
Customer unavailability,
Refusal to accept delivery,
the shipment may be returned to us.
Any re-shipping charges may be borne by the customer.
10. Order Quantity Policy
CrafftyCreations reserves the right to limit the quantity of products purchased in a single order to prevent misuse, fraud, or bulk purchasing beyond normal retail requirements.
Orders exceeding permitted quantities may be cancelled or modified.
11. Limitation of Liability
CrafftyCreations’ maximum liability shall not exceed the purchase value of the product.
We shall not be responsible for indirect, incidental, or consequential losses arising from delays, courier issues, or circumstances beyond our reasonable control.
12. Policy Updates
CrafftyCreations reserves the right to modify this Refund & Returns Policy at any time.
Any updates will be published on this page with the revised Effective Date.
Continued use of our website after such changes constitutes acceptance of the updated policy.
13. Contact Us
For any questions regarding returns, refunds, or cancellations, please contact us using the contact details available on our website.
Website: CrafftyCreations
Legal Business Name: Kalleril Kunjan Nair Unnikrishnan (KK Unnikrishnan)
Business Operations: India Only