At CrafftyCreations, we are committed to ensuring that your orders are processed and delivered in a timely and secure manner. This Shipping Policy outlines our shipping procedures, delivery timelines, and other important information related to your purchases.

By placing an order with us, you agree to the shipping terms described in this policy. Please read this document carefully to understand how we handle the delivery of your orders.

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.

During peak seasons, promotional events, or holidays, order processing times may be slightly longer than usual. If there is a significant delay in processing your order, we will notify you via email or phone.

2. Shipping Timeframes

Estimated delivery times vary depending on your location and the shipping method selected during checkout.

  • Domestic Shipping: Orders are generally delivered within 3–7 business days after dispatch.

  • International Shipping: Orders are generally delivered within 7–21 business days, depending on the destination country and customs procedures.

Please note that delivery timelines are estimates and may vary due to circumstances beyond our control.

3. Shipping Charges

Shipping charges are calculated at checkout based on your delivery location, package size, and the selected shipping method.

From time to time, we may offer free shipping promotions or discounted delivery rates, which will be clearly displayed on our website.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking details and shipment information.

You can use the tracking number provided to monitor the status of your package through the courier partner’s tracking system.

5. Delivery Delays

While we strive to deliver all orders within the estimated timeframe, delays may occur due to factors beyond our control, including:

  • Weather conditions

  • Public holidays

  • Customs clearance procedures

  • Courier service disruptions

  • Unexpected increases in order volume

CrafftyCreations is not responsible for delays caused by shipping carriers, customs authorities, or unforeseen events.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If incorrect or incomplete shipping details are provided, additional shipping charges or delivery delays may occur. CrafftyCreations will not be responsible for orders shipped to incorrectly provided addresses.

7. Lost or Damaged Packages

If your order is lost during transit or arrives damaged, please contact our customer support team as soon as possible with your order details and supporting information.

We will work with the shipping carrier to investigate the issue and assist in finding an appropriate resolution.

8. International Customs and Duties

For international orders, customs duties, taxes, and import fees may apply depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

9. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping practices or legal requirements.

Any updates will be posted on this page, and we encourage customers to review this policy periodically to stay informed.